Family with 4 cats
@MILTON KEYNES
Our customers are a couple with 4 cats who’d like to start their new life in the UK. When our team started looking, some properties didn’t allow pets, some allowed but for one only. Eventually we found a landlord who allowed 4 pets, so we reached out and arranged a viewing. Before we’ve both agreed to the contract terms, there’s been a little bit of hiccups:
- Since the property has just been resold, our team needs to verify the new landlord and check all the legal documents as well as the tenancy agreement, then they could sign the agreement.
- After our customers agreed to start the commencement date earlier, the landlord helped furnish the bathroom and kitchen, purchase and install a new fridge, a washer and more.
Family with 3 cats
@Nottingham
Renee and her family joined our Property Rental + Settlement plan in November 2011. They planned to settle in one of the most popular cities among Hongkongers - Nottingham in February with two children and three adorable cats. In mid-December, we've helped them find about 20 properties, but there hasn't been an ideal home yet. They found their favourite property on 6th January, then signed the tenancy agreement on 12th. Since they were still one month away from moving, after communication the landlord agreed to help receive some of the furniture on their behalf.
As their departure date was getting closer, they had to change their flight a couple of times because of COVID-19. On the fourth time they've confirmed their flights to Belgium, then they went through the Channel Tunnel to reach Nottingham. On 17th March, our team and the landlord welcomed Renee and her family at the property, providing two-week support to help them settle into their new home.
Recently we've caught up with Renee, she said, "We're thankful to have met you At first we've set our property search budget at 800-1200, we won't be able to find this property if you hadn't told me about itThank you so much. Our son has found a school and he's starting next week!"
